Privacy Policy

This Privacy Policy explains how Niogin(“Niogin”, “we”, “us”, or “our”) handles personal data when you visit niogin.com, contact us, or use our software products and services. Niogin is operated by Niogin (Pvt) Ltd (Colombo, Sri Lanka) and Niogin LLC (Dallas, United States). For the purposes of Sri Lanka’s Personal Data Protection Act, No. 9 of 2022 (“PDPA”), Niogin (Pvt) Ltd is the controller of personal data collected through this website.

Information we collect

We collect the following categories of personal data:

• Information you provide — your name, email address, company, phone number, and the contents of any message when you submit an enquiry, request a demo, or otherwise contact us.
• Information collected automatically — IP address, browser and device information, approximate location, referring pages, and usage data collected through cookies and similar technologies.
• Product data — when you use our SaaS products, we process account, configuration, and usage data in accordance with the applicable product agreement and Data Processing Addendum.

How we use your information

• To respond to enquiries and provide the services or information you request.
• To operate, maintain, secure, and improve our website and products.
• To send service-related communications and, where permitted, updates about our products.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal and regulatory obligations.

Legal bases for processing

We process personal data on one or more of the following bases under the PDPA and, where applicable, the EU/UK General Data Protection Regulation (“GDPR”): your consent; performance of a contract with you; our legitimate interests in operating and improving our business; and compliance with a legal obligation.

Cookies and analytics

We use strictly necessary cookies to run the site and may use analytics cookies to understand how it is used. You can control or delete cookies through your browser settings. Disabling some cookies may affect site functionality.

Sharing and disclosure

We do not sell your personal data. We share personal data only with:

• Service providers who process data on our behalf (e.g. hosting, email delivery, and analytics), under appropriate contractual safeguards.
• Professional advisers, regulators, or law enforcement where required by law or to protect our rights.
• A successor entity in connection with a merger, acquisition, or sale of assets.

International transfers

We operate from Sri Lanka and the United States and may process data in other countries where our service providers operate. Where personal data is transferred across borders, we apply appropriate safeguards consistent with the PDPA and GDPR.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymised.

Security

We maintain technical and organisational measures designed to protect personal data, including encryption in transit, access controls, and regular review of our practices. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal data; to object to or restrict certain processing; to data portability; and to withdraw consent at any time. You may also lodge a complaint with the Data Protection Authority of Sri Lanka. To exercise any of these rights, contact us using the details below.

Children’s privacy

Our website and products are not directed to children under the age of 16, and we do not knowingly collect their personal data.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.

Contact us

For any privacy questions or requests, contact us at hello@niogin.com, or write to Niogin (Pvt) Ltd, 02, 6th Lane, Colombo 03, Sri Lanka.